Lady In White And Black Hand

I was sitting downstairs about a half hour ago watching a movie and shuffling my cards. I happened to look up and in the playroom archway I seen a lady wearing a white dress or nightgown. She then went to the bottom of the stairs and up them and disappeared. She had blonde hair, I did not see her face, just the back of her. then while I was over in the playroom looking at the stairs and waiting for Karen to come down, because I told her about it, I seen a black hand, sorta looked like when someone's skin is charred from a fire. During all this, I had the overwhelming urge to cry,the feeling downstairs changed and it got cold, it's 66 degrees in here and that is not cold. The feeling still feels different.